At Thvani Earthcraft, we take immense pride in creating custom-made, handcrafted, and handwoven garments. To ensure quality and sustainability, we operate with a prepaid payment policy and your order will be processed only after full payment is received. As every product is made-to-order, we do not offer returns. However, we provide an exchange policy under specific conditions.

Exchange Policy Details

1. Product Damage:

• If the product is delivered in a damaged condition due to a manufacturing defect or mishandling during transit, you are eligible for an exchange.

1. Size Issues for Standard Sizes:

• If you have ordered a product in a standard size and encounter a size issue, you may exchange the product for the correct size.

1. Customization-Specific Policy:

• For customized orders, you must provide accurate and precise measurements at the time of placing the order.
• Customized products cannot be exchanged due to sizing issues, as they are made specifically for your measurements.
• Customized products are only eligible for exchange if there are manufacturing defects or damages during production.

1. Exchange for Another Product:

• If you wish to replace your product with another item, you may exchange it for a product of equal or lesser value based on the original purchase.
• If the replacement product is of a higher value, the price difference will need to be paid.

1. Condition of the Product for Exchange:

• The product must be in its original, unused condition for an exchange to be approved.
• The price tag and any other tags attached to the garment must not be removed.
• Products with missing tags or visible signs of use will not be eligible for exchange.

1. Process for Requesting an Exchange:

• Notify us within 7 days of receiving your product if you wish to exchange it.
• Email us at support@thvaniearthcraft.com with your order details, photographs of the product (if applicable), and the reason for the exchange.
• Once the exchange request is approved, the product must be returned to us.
• Upon receiving and inspecting the returned product, we will initiate the exchange or replacement process.

We are committed to delivering high-quality garments and ensuring your satisfaction while maintaining the integrity of our handcrafted creations.

For further queries, feel free to contact us at support@thvaniearthcraft.com.